Your healthcare ally at every step
Healthcare is hard to navigate alone. Your Sailor advocate walks with you through every step — coordinating your care, answering your questions, and standing up for what you need. For most Medicare patients, it comes with a $0 copay.
Covered by
What we do
What your advocate actually does
Coordinate specialists
Making sure your doctors are onthe same page.
Transportation
Getting you to and from appointments when you need it.
Navigate a diagnosis
Breaking down what it means and what happens next.
Reduce medical bills
Catching errors and finding savingson what you owe.
Organize your records
Keeping your history straight acrossevery provider.
Find access to resources
Connecting you to food, shelter, transportation, and other support — and making sure it actually happens.
Prep for appointments
Getting your questions ready beforeyou walk in.
Appeal insurance denials
Appealing denials and getting decisions reversed.
Support through transitions
Staying with you through hospital stays, moves, and changes in care.
14
average years of advocate experience
50
states covered nationwide
$0
for most Medicare patients
Connect with us
Talk with someone on our team — a friendly, no-obligation call.
Build your care plan
Speak with a doctor who listens and creates your personalized plan.
Meet your advocate
We match you with an experienced advocate who gets to work right away.
Meet the team
We're more than just navigators
Every Sailor advocate is a real person with years of hands-on experience — chosen for skill and for heart.
Have something to ask
Frequently asked questions
Is this covered by Medicare?
Yes. This program is covered under your Medicare benefits, and most patients pay little to nothing out of pocket depending on their specific plan. Your care team will always let you know ahead of time if any cost applies to you.
Do I have to use a computer? I'd rather just call.
Not at all — it's completely up to you how you want to be contacted. If you'd rather just talk on the phone, that's perfectly fine — your advocate will work with whatever's easiest for you.
How is this different from a hospital case manager?
A hospital case manager typically works with you only during a hospital stay or right after you're discharged. Your Sailor advocate is with you for the long haul — getting to know you and your health over time, checking in regularly, and helping you stay on track, not just during a crisis.
Is my information private?
Yes. Your health information is protected the same way it is with any of your doctors, under federal privacy law (HIPAA). Your advocate and care team only use your information to help coordinate your care.
What if I don't like my advocate?
That's completely okay — just let us know. We want you to feel comfortable and supported, so we'll help match you with a different advocate who's a better fit.
Can I meet my advocate in person?
Your advocate works with you via telehealth, which lets them check in more often and more flexibly than in-person visits would allow. While visits are usually remote, your advocate works closely with your doctor's office, so you're never navigating your care alone.
